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| Application and WEB Servers | Relational Database Management Systems (RDBMS) | Microsoft Technologies |
| Microsoft Internet Information Services IBM WebSphere Application Server BEA WebLogic Platform Sun Java ONE Apache Tomcat JBoss ColdFusion |
Oracle Microsoft SQL Server IBM UDB, IBM DB2 IBM Informix Sybase MaxDB/SAP DB MySQL Microsoft Access PostgreSQL MS SQL Server |
.NET (ASP.NET, WinForms, ADO.NET, Enterprise Services) ASP Win32 API, COM, DCOM, COM+, MDAC ATL, MFC MAPI, CDO, ActiveX Microsoft SharePoint Server Microsoft Silverlight MS Dynamics |
| Operating Systems | Programming Languages | Java Technologies |
| Microsoft Windows NT 4.0/2000/XP/2003 Unix (Sun Solaris, HP-UX, IBM AIX) Linux Mac OS |
Java C/C++ (including ANSI C, Managed C++, C++/CLI) C# J# Visual Basic VB.NET Scripting Languages (Javascript, VBScript, Perl, PHP, etc.) FORTRAN |
J2EE (EJB, JSP, JDBC, etc.) J2ME |
| WEB Technologies | Test Automation and Error Prevention Tools | Project Management Tools |
| WEB Services (WSDL, UDDI, etc.) SOAP HTTP/HTTPS HTML/DHTML XML XSLT CSS Flex Ajax Adobe AIR DotNetNuke |
Segue SilkTest Segue SilkPerformer Mercury Interactive WinRunner Mercury Interactive LoadRunner JProfiler actiWATE Borland Optimizeit HttpUnit JProbe Parasoft Jtest JUnit Cactus MockObjects, JMock NUnit FxCorp |
Microsoft Project Microsoft Team Manager Dot Project |
| Defect Tracking | Interactive Design Tools | Open Source Technologies |
| Test Track Pro Bugzilla FogBugz Jira TrackGear |
Adobe Illustrator Adobe PageMaker Adobe Photoshop Adobe InDesign CorelDRAW (including Graphic Tools) Corel PhotoPaint Microsoft Frontpage Macromedia Dreamweaver Macromedia Flash (4, 5, MX, MX 2004) Macromedia Freehand Macromedia Homesite Flex 3D Studio MAX Discreet Plasma Swift 3D TopStyle/TopStyle Pro |
PHPNuke Magneto Drupal CMS Mambo Template ZenCart/X-Cart Joomla WordPres Ruby on Rails |
| Physical Infrastructure | Design Features | Physical Infrastructure |
| • Located at Zareen Heights, Nagavarapalaya,C.V Raman Nagar, Ward-83,Bangalore • Current call center capacity of 70 seats in 3 shifts. • Conference rooms. • Separate cabin space. • All support systems and processes maintained on a mission critical basis. • Backup Power Generation to provide 24/7 power. • Dedicated UPS system for all equipment |
• Planned, designed and managed as a world-class facility Ward-83,Bangalore • Redundancy for all support systems • Support systems and processes on mission critical basis • Redundant power and water supply • Stable captive power supply from Diesel Generators • Battery and UPS backup for all critical supplies |
• Design Features • UPS (Uniform Power Supply) • Disaster Recovery Procedure • Clearly defined escalation procedures The site is equipped with a 30 minutes backup on full load. This system is based on the latest state-of-the-art proven technology. |
| Disaster Recovery Procedure/Redundancy | Clearly defined escalation procedures | Agent workstations |
| We have a defined procedure which includes the facility, the network and the server equipment. | We have defined the escalations on the basis of the criticality and the time taken for resolution. We guarantee an uptime commitment of 97%. | 80 agent workstations 17 inch LCD monitors 1GB Ram 160 GB Hard Disk And we can upgrade the systems as per the Client Requirements and even more than the client expects. We are capable enough to have the SERVERS more than what the client requires. |
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